Conflict Resolution in the Workplace

CPD Units: 2
Time: 45 mins*
Approved by CPD, Institute of Hospitality & IIRSM

Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally it explores how effective management of conflict can result in positive outcomes in the workplace